TK19069BN part20+part21

I ordered 2 each of the subject part. It took several emails, with photos of the required part, and the installation guide pages that showed it, for Toolkiss to respond. The part I needed and ordered is silver-colored; I received one without the silver coating/painting. I ordered 2 of each piece, but received only the 1 defective one.
I am unhappy.