Return & Refund Policy
ORDER CANCELLATION
If you would like to cancel your order, please contact us at info@toolkiss.com within 24 hours after you place the order. We will cancel your order and refund you within 2 business days. Please be noted we only accept order cancellation before order leaves our warehouse.
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@toolkiss.com. We will handle your request within 2 business days. If your return is accepted, we’ll send you instructions on how and where to send your package. Please provide us the tracking number of your return to track. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@toolkiss.com.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
RETURN SHIPPING COST
Customers need to pay the shipping cost for return if it’s not product problem. We will pay the shipping cost if it’s product problem.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
About Australia
Shipping and Returns Policy
Returned within 14 days of taking delivery of the product(s)
Returned in their original packaging along with all included accessories
New condition and suitable for resale
Not have been damaged during the customer's possession up to where the seller receives the product
Warranty Information
All products sold in Australia come with guarantees that cannot be excluded under Australian Consumer Law, including that they must be of acceptable quality. They are provided with a warranty that ensures the item will function for a reasonable period of time, or be repaired, replaced or refunded depending on the situatio
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.