Hello! We understand that installing a shower door can be challenging, and occasional mishaps like damaged parts or cutting errors are not uncommon. If you encounter such issues, rest assured we’re here to assist you promptly. Below is a straightforward guide to requesting a replacement part from us.
Step 1: Contact Our Customer Service
Reach out to our team via email or phone, and we’ll prioritize resolving your concern. To ensure a smooth process, please have the following information ready:
1.Order number (with a screenshot of your purchase receipt)
2.Product model number
3.A clear photo of the damaged part or cutting errors (to help us identify the exact item needed)
4.A marked-up image of your installation manual, circling the part number of the component requiring replacement
Step 2: Provide Shipping Details
To expedite your replacement, confirm the following shipping information:
1.Recipient’s full name
2.Valid contact phone number for delivery updates
3.Complete shipping address (including apartment/unit numbers)
Contact Details:
Phone: 832-376-8443 | 832-479-7417 (Monday to Friday, 9 AM–6 PM EST)
Email: sales@toolkiss.com | info@toolkiss.com (We strive to respond within 24 business hours.)
Thank you for choosing our products, and we apologize for any inconvenience. Our team is committed to ensuring your shower door installation proceeds smoothly. For further questions or assistance, please don’t hesitate to contact us—we’re here to help!
